SAP Solution Manager & ITSM Certification
Run SAP like a service
Key facts
- Level: Associate
- Field: SAP & Enterprise Software
- Estimated study time: about 28 hours
- Credential price: $113
- Exam: 40 questions · 60 minutes · pass mark 70%
About the SAP Solution Manager & ITSM certification
Operate SAP with Solution Manager: ITSM and incident/change management, the Solution Documentation, ChaRM (Change Request Management), test suite, monitoring and the move toward Cloud ALM.
What you will learn
The official SAP Solution Manager & ITSM study course covers:
- SAP Solution Manager Fundamentals — Understand what SAP Solution Manager is, where it sits in the SAP landscape, and why it is the central operations platform for SAP-run enterprises.
- ITSM — Incident and Service Request Management — Master SAP Solution Manager's ITSM capabilities including incident management, service requests, problem management, and the integration with SAP Sup…
- Change Request Management (ChaRM) — Deep-dive into ChaRM — the SolMan module that controls transports through the SAP landscape with full audit, approval, and documentation.
- Solution Documentation — Learn how to structure, maintain, and use SAP Solution Documentation as the authoritative blueprint of an organization's SAP solution.
- Test Suite and Quality Assurance — Understand SAP Solution Manager's Test Suite for structured test planning, execution, and defect management across the SAP landscape.
- Monitoring, Alerting, and the Move to Cloud ALM — Cover SolMan's technical and business process monitoring capabilities and the strategic migration path toward SAP Cloud ALM.
- Exam Readiness: Recap and Practice Strategy — Consolidate all key concepts, understand the exam structure, and develop an effective preparation and practice strategy for the SAP Solution Manager…
Frequently asked questions
- Is the SAP Solution Manager & ITSM certificate verifiable?
- Yes. Every issued Hootix Academy certificate carries a unique credential code that anyone can verify online.
- How is the SAP Solution Manager & ITSM exam structured?
- It is a 60-minute ID-verified multiple-choice exam of 40 questions; you need 70% to pass.
- Do I need to buy the course to take the exam?
- Each certification is sold three ways: the exam on its own, the online course on its own, or both together as a Course + exam bundle (the bundle price is the course price plus the exam price).
- How long does the SAP Solution Manager & ITSM course take?
- About 28 hours of self-paced study.